Contact Us
Around the world, around the clock
Our widespread regional presence across the globe ensures you receive exceptional service tailored to meet your needs. Our operations centers are staffed by multilingual professionals to serve our global clientele and offer 24/7 voice authorisation.
Telephone customer service
- Germany: 0 69 - 517 09 969
- Credit and Debit Card Billing & Statements (Option 1): Mo-Fr: 8:00-17:00 Uhr
- Terminal request & POS material (Option 2): 24/7
- Chargebacks (Option 4): Mo-Fr: 8:00-17:00 Uhr
- iMerchantConnect (Option 6): Mo-Fr: 8:00-17:00 Uhr
- New customers (Option 1): 069 - 2603 981
- Collection (Monday to Friday from 9h00 to 17h00): 0800 - 589 55 64
- Luxembourg: 0 248 710 11
- Austria: 0 810 232 305
- Switzerland: 0 44 800 94 57
- Fax number Customer Service: +49 (0)69 - 517 094 31
or +49 (0)69 - 517 094 32 - Email Customer Service: Kundenservice@elavon.com
24/7 Telephone card authorisations
- Germany*: 0 180 300 26 14
- Luxembourg: 0 3420 808 132
- Austria: 0 810 232 304
- Switzerland: 0 44 800 94 56
* German fixed line price 5 Ct./call, 42 Ct./call max. from mobile networks
For more information about Elavon Global Acquiring Services worldwide, visit www.elavon.com.
Career Opportunities
To view current job vacancies, please click here.