Complaint & Escalation Process
Customer Solutions Process
Elavon Merchant Services endeavours at all times to provide the best customer service possible, however if you feel that we have not met your expectations, we would like to know. As a result of you providing us with feedback, we are in a position to make improvements to the services that we offer to our merchants.
Our complaints process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. We aim to deal with any questions or concerns that you may have as quickly as possible, so please feel free to contact us.
- Call our Service Centre on +47 22 43 22 43. Our lines are open between Monday and Friday 8:00 am till 16:00 pm CET.
- Write to us at Elavon Merchant Services, Postboks 354 Skøyen, 0213 Oslo, Norge.
- Email us on klager@elavon.com or fill out the complaint form.
For verification please have your merchant number/ customer number or your terminal ID always ready.
Should you contact us regarding a complaint, we will aim to have it resolved by the close of business the next working day. In the event that we are unable to resolve the complaint within 5 business days, we will write to you acknowledging your concern and provide you with an overview of our complaint process as well as the name of the individual you may contact for questions regarding the status of your complaint.
Postal address:
Elavon Merchants Services
Postboks 354 Skøyen
0213 Oslo
Norge
E-post: klager@elavon.com
Website: www.elavon.com