Fanfare FAQs for Businesses

  • What is Fanfare?

  • How does Fanfare help my business?

  • How does Fanfare attract new customers?

  • How Does Fanfare Work?

  • How does Fanfare work on my point of sale terminal?

  • Is Fanfare free for my customers?

  • How can my customers join my Fanfare program?

  • What kind of training is available for my staff and me?

  • What is the difference between a promotional card and a gift card?

  • How does end-of-day reconciliation work with Fanfare?

  • How does Elavon help merchants promote their loyalty program?

  • Can consumers still join my Fanfare program even if they decline to join at the POS?

  • Does Fanfare handle commercial payment cards differently than consumer payment cards?

  • Can I order customized marketing material for my business’s Fanfare program?

  • Can Fanfare accommodate multiple terminals and multiple locations?

  • Can my customers earn points at all my stores and use them at any location? Can points be used across multiple locations?

  • What is the Fanfare Member Website and how does it help shoppers?

  • What’s the difference between an enrollment and an online registration offer?

  • If I set up an enrollment offer, how many times will any specific customer be able to use it at checkout?

  • What is considered a “qualified purchase” towards loyalty points? What amount is credited to my loyalty members when they make a purchase?

  • How do loyalty points accrue if my customer pays with cash or a check instead of a payment or loyalty card?

  • If I decide to offer my customers an enrollment promotion that is presented during the checkout process on the terminal, can I change it to an online registration offer? What about the reverse?

  • Can I change loyalty programs / rewards? How?

  • If a consumer has qualified for more than one reward or offer, which one is presented during checkout?

  • Can a shopper use a different offer other than the one shown at checkout? How?

  • Can a shopper use more than one offer or reward at a time?

  • Can I set up or customize my own loyalty program? What about time-based offers? How?

  • What kind of equipment does Fanfare require?

  • Is an internet or IP connection required? What happens if my internet is down? If I call for an authorization, are my customers credited with loyalty points?

  • Do I need a consumer-facing PIN pad? What if I don’t have a PIN pad?

  • What are the minimum browser requirements to use my Business Dashboard to view my program metrics, rewards, offers and customer information?

  • I am having trouble accessing my Business Dashboard. What should I do?

  • Is there a mobile version of my Business Dashboard? My Member Website?

  • Can I still use Fanfare if I don’t use Elavon for processing?

  • Can I access my Business Dashboard, program metrics or consumer data if I cancel my Fanfare program or leave Elavon?

  • If my customers register or use a payment card as a program ID, will they be spammed?

  • Is my customers’ information safe? How is their online privacy protected?

  • Who has access to my customers’ personal information?

  • Will you (Elavon) be contacting my loyalty members? If so, how and when?