About the client

An industry-leading services organization that serves ophthalmology practices and ambulatory surgery centers. More than 700 employees provide access to world-class management solutions, enabling their partners to focus on delivering exceptional eye care.

The problem

Billing for this healthcare services organization was managed by one person, causing an accounts payable bottleneck and department inefficiency. Implementing an integrated and automated billing system would remove many manual duties and processes from this person’s workload, improving efficiency and overall customer satisfaction.

“I have a staff of between 40 and 50 people in the billing department, and any one of them can now take credit card payments at their own workstation with Practice Management Bridge. Before, it was one person running the credit cards, so it’s a much easier and a much more efficient way to run a billing department.”

—Director of Reimbursement

How Practice Management Bridge® helped

  • Implemented Practice Management Bridge® to enhance patient payment and engagement solutions
  • Increased employee accessibility to manage credit card payments
  • Provided comprehensive support to assist with troubleshooting and seamless integration
  • Customized new payment solutions that already integrate with the existing Practice Management System (PMS)

“When we have patients who need refunds, the system makes that process so easy. I go into Practice Management Bridge, bring that patient’s record up from a large date range to see all their transactions. I don’t have to log in and out of different portals to get to that information. The whole process is quick – we issue the refund and then send an email receipt to the patient, and we’re done. That’s so easy and makes my accounting department happy.”

—Director of Reimbursement

In-office workflows

New system integration designed for ease of remote employment means:

  • Managing client accounts online from office or home
  • Manual entry or instant payment posting
  • Seamless interface
  • Flexible options

Easy management of day-to-day activities, including:

  • Fluid refund process
  • Simple portal access to view patient information
  • Instant payment and record process

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