About the client

A dentistry clinic with nine offices offering general, pediatric, and orthodontic dentistry.

The problem

The practice relied on an outdated payment system and faced little availability to accept and complete all their payment activity. The staff didn’t have enough time to do it all. They were spending too much time on managing separate aspects of bill payment, which took their focus away from patients and customer care.

“We had three or four staff members checking out patients, having to wait to process a credit card payment. Now, everybody can take credit card payments at their own computer station.”

—Business Development Manager

How Practice Management Bridge® helped


  • Implemented Practice Management Bridge® to streamline patient payments and provide an efficient billing solution
  • Provided payment terminals for all employees, instead of just three or four
  • Incorporated online payments to improve convenience and customer satisfaction
  • Automated reporting, improving reconciliation and eliminating manual tasks and potential errors
  • Provided 24/7 IT support to assist with system integration and any necessary troubleshooting

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