The site you requested may not be relevant in your area.

country flag
Skip to main content

Card brands require certain information to be featured prominently or to be easily accessed on websites that wish to accept their cards as a form of payment. These requirements apply to any customer accepting card payments via an online invoice or through an online purchase through your website. The information required is designed to help customers make an informed online purchasing decision. It also helps provide businesses like yours a way to reduce chargebacks and customer complaints. To help you get started with your website follow the necessary requirements.

Showcase the name of your business. The name of your business (DBA) must be clearly posted on your site. The Business Name on your website and the DBA listed on your application should very closely match to ensure your customers understand with whom they’re conducting business.

Should the DBA on the application include a business structure (Eg. LLC, LTD, etc.), store location, or type of commerce (Eg. Ecom, web store, online, etc.); this does not have to be included in the DBA presented on the website. If the DBA on your application varies greatly from the main business presented on the website, there will need to be a statement indicating that the DBA on the account will be what appears on the cardholder’s credit card statement. If there are abbreviations present within the DBA, the abbreviation will either need to be present on the website or spelled out and shown in a prominent manner.

Secure your website order page. The page where your customers enter their payment information must be secure and encrypted. If you’re using Converge’s Hosted Payment page, this step is taken care of for you. If you’re hosting the payment page yourself, please ensure your payment page has the required security certificates.

Show your customer service contact information. Display your customer service contact information to include either the Company street address (no P.O. boxes), an email address, or phone number. This information is generally displayed in the footer of most websites. It is important that your customers can find it easily.

For more recommendations, please visit Best Practices and Data Security Compliance - Elavon Developer Portal.

If you have questions about your website contact: Software Support at 800.377.3962* opt 2, then opt 2 or techsupp@elavon.com.

*We accept relay calls. 

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll give you a call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7/365.

Form submitted successfully

An Elavon representative will reach out to you shortly

Please fill the required fields and submit again

By providing us with an email address you are expressly consenting to receiving email communications — including but not limited to Marketing material/advertising, promotions, sales campaigns, and questioner/research surveys.

By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications — including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. We accept relay calls. 

Your privacy is important to us. By clicking “submit” you agree to our terms and conditions.

Sales

Available Mon. – Fri.
9:00 AM - 7:00 PM EST
1-865-403-8400

Customer Support

Available 24/7
1-800-725-1243