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Payments Insider (, our interactive customer portal, empowers you to manage all aspects of your payments business. We’ll take care of the payment activity while you focus on what you do best, growing your business.

Designed from the ground up to be intuitive and easy to use, the portal gives you secure online access to your business information, and engaging content like the latest industry news, security/compliance articles and important notifications.

At-a-glance features

  • View anytime, anywhere – on your laptop, PC, mobile device or tablet
  • Receive SMS alerts when funds are processed
  • Gain insight into your business, customers, reputation and online listings
  • View your interactive online statements
  • View your sales, funding, and payments activity
  • Order supplies for your products
  • Get help and see product videos
  • Access timely and relevant news
  • Securely contact us and provide feedback

Interactive online statements

  • Drill down to batch and transaction level
  • View deposits, fees, chargebacks and adjustment activity
  • Download to PDF, CSV or XLSX
  • View statements for the past 13 months

Powerful, customizable reporting

  • Transactions, chargebacks, retrievals and funding reporting functionality
  • Interactive dashboard widgets
  • Reports across all business locations
  • Powerful transaction search
  • Interactive and intuitive
  • Download to PDF, CSV or Excel
  • View reports for the past 24 months

Online account management

  • Add and manage your business locations
  • Add and manage users
  • View and update business information
  • Order supplies for your payment devices

Self help and support

  • Product videos
  • Quick tours
  • Reference guides and compliance handbooks
  • Contact us and provide direct feedback
  • Online surveys

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7/365. 

This contact form is for US customers only. If you are looking for one of our other locations, please visit to find your country or region. 

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You will receive a call from an Elavon representative shortly. 

If you would like to speak to someone now, please call 1-866-671-1583 to be connected with a payments professional. 

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Available Mon. – Fri.
9:00 AM - 7:00 PM EST

Customer Support

Available 24/7

By providing us with an email address you are expressly consenting to receiving email communications — including but not limited to marketing material/advertising, promotions, sales campaigns, and questioner/research surveys. By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications — including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. We accept relay calls. Your privacy is important to us. By clicking “submit” you agree to our terms and conditions.