The site you requested may not be relevant in your area.

country flag
Skip to main content



A Service Fee program is a flexible solution that can be leveraged to offset the cost of accepting all payments, not just credit cards. A service fee can be a flat fee or a percentage of the transaction – depending on the payment method. Unlike other Fee programs, there are no set caps or rules around specific service fee amounts. However, the fee must be reasonable as compared to the cost of processing the transaction. This gives organizations the flexibility to leverage a fee that matches its acceptance cost model.

Service fees are only available to a select set of organizational types as established by the card brands. Although they are allowed in both card present and card-not-present environments, there are specific card brand rules guiding the collection of them. Elavon’s Service Fee program help you remain compliant with these brand acceptance rules, while efficiently and effectively implementing service fees across your organization.

Let us help you fund the important programs

When working through budgets defined by grants and/or government funding, controlling costs can be a critical part of keeping vital areas properly funded. A Service Fee program provides organizations the ability to offset the costs associated with accepting card payments, allowing money previously allocated for card acceptance to fund parts of the budget that are most important to citizens. Compared to other Fee programs, Service Fee gives the Public Sector industry the flexibility needed to support their specific needs.

Compared to other Fee Programs

Credit Card Surcharge Fees

  • Fee applied to credit cards only
  • Requires point-of-sale and point-of-entry signage
  • Calculated as a percentage of final total, not to exceed 4%
     

Convenience Fees

  • No business type restrictions but cannot be charged by a solely online merchant
  • Charged on all card-not-present payment platforms, offered as an alternative to a standard method of payment
  • Fixed amount
  • Must be disclosed clearly to the cardholder prior to completion of the transaction
     

The fine print

  • While no signage is required, the service fee must be clearly disclosed as a fee charged by the government authority or educational institution to the cardholder. The disclosure must occur prior to completion of the transaction and allow the cardholder the opportunity to cancel
  • The fee must be reflected on receipts
  • The service fee can only be applied after all other discounts or rebates have been applied to the transaction
  • It cannot be applied in conjunction with any other fee program
  • Visa is the only card brand that requires registration, or intent to apply service fees, prior to program implementation
     

Supported organizational types

  • 9211 Court Costs
  • 9311 Taxes
  • 9222 Fines
  • 9399 Misc. Government Services
  • 8211 Elem. and Secondary Schools
  • 8220 Colleges & Universities
  • 8241 Correspondence Schools
  • 8244 Business Schools
  • 8249 Trade Schools
  • 8299 Educational Services
  • 9223 Bail and Bonds
  • 9399 Government Service
  • 9402 Postal Services

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7/365. 

This contact form is for US customers only. If you are looking for one of our other locations, please visit elavon.com/country-selector.html to find your country or region. 

Form submitted successfully

You will receive a call from an Elavon representitive shortly. 

If you would like to speak to someone now, please call 1-866-671-1583 to be connected with a payments professional. 

Please fill the required fields and submit again

By providing us with an email address you are expressly consenting to receiving email communications — including but not limited to marketing material/advertising, promotions, sales campaigns, and questioner/research surveys.

By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications — including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. We accept relay calls. 

Your privacy is important to us. By clicking “submit” you agree to our terms and conditions.

Sales

Available Mon. – Fri.
9:00 AM - 7:00 PM EST
1-866-671-1583

Customer Support

Available 24/7
1-800-725-1243