2020 Government Consumer Payments Insight Report | Elavon

Report highlights opportunities to further improve and innovate the constituent payment experience

Highlighting payment trends affecting government agencies and municipalities, our inaugural report presents data on the shifting payments landscape representing an opportunity for government agencies and municipalities to enhance the speed, security and customer satisfaction related to billing and payments.

The report highlights consumer preference for digital payment options and, due to COVID-19, this demand will continue to grow.

Report Highlights:

  • 35% of participants feel the bill delivery method impacts how quickly they pay
  • 74% of individuals choose their preferred payment method because of ease of use
  • Financing remains uncommon when consumers receive high medical bills, yet 22% of consumers use one or more credit cards to pay those bills.
  • 54% of individuals indicated they feel government agencies are not keeping pace with other industries when it comes to payment innovation

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2020 Government Consumer Payments Insight Report

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