2020 Healthcare Insight Report | Elavon

Quality and Value Are Still the Goal

This year’s survey was conducted prior to the coronavirus outbreak but the insights remain relevant: patients continue to struggle with affordability and they desire greater transparency to help them make suitable financial choices.

Our in-depth report highlights current payment challenges facing the healthcare industry and offers insight into how to create a high-quality financial experience for patients and providers.

Key Takeaways:

  • Consumers struggle to afford healthcare bills, and 41% consider a $100–$500 bill expensive.
  • Only 26% of providers offer a payment plan.
  • Financing remains uncommon when consumers receive high medical bills, yet 22% of consumers use one or more credit cards to pay those bills.
  • Nearly three-quarters of consumers rank healthcare as the hardest industry for payments.

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