Elavon employs a focused and multi-pronged approach to strategic management of our MSP relationships. We are pleased to introduce our committed team of professionals to you:
Elavon Channel Managers – they act as business advocates for your organization — trusted and proactive advisors who play a lead role in helping develop and implement processing solutions. Your Channel Management Team will conduct regular on-site meetings and strategic account reviews to ensure that all of your expectations are met.
Meet your 4 experienced advocates:
Kimberly Phipps, Sr. Director of the Southeast Region
Kimberly Phipps has joined Elavon in the MSP Channel as Sr. Director of the Southeast Region, reporting to Steven Velasquez. Kimberly has been in the electronic payments space since 2007 with a primary focus on the growth and retention of third party partners for Chase Paymentech Solutions, First Data Corporation and Merchant e-Soultions, a Cielo Company. Prior to transitioning to merchant acquiring, she spent five years in the new home building industry with roles in both Sales and IT Business Analysis, Integration and Training.
John Arango, Sr. Director of the Midwest Region
John has over 17 years’ experience in the payments industry and began his bankcard career with American National Bankcard in February of 1998. At American National Bankcard, John held the positon of risk analyst for a portfolio of over 28,000 merchants. Since February 1999, John has held various sales management positions within Elavon.
Since early 2005, John has managed the Midwest region for Elavon's MSP/ISO channel. Currently serving as Elavon's Director for the Midwest ISO/MSP channel, John manages a group of more than 25 ISO's/MSP's that process in excess of $6 billion in annual credit card volume.
In 2012, John became a Certified Payments Professional under the Electronic Transactions Association. He currently resides in his home town of Chicago, IL.
Kevin Sorkin, Sr. Director of the Western Region
Kevin Sorkin is a Senior Director at Elavon, one of largest payment processing acquirers in the World and a wholly owned subsidiary of US Bank. At Elavon, Kevin is responsible for managing the Western Region ISO and 3rd Party Channel, along with a team of employees. He has over 19 years of experience in the sales/merchant service industry and is well versed in risk analysis, business development, sales team development and relationship based selling.
Kevin began his career in payments with Merchant Services Inc, based out of Irvine CA, as a Sales Manager. Next, he promoted into a National Sales Director role and there he was able to nearly triple the sales production of the team (approximately 85 employees), while keeping the size of team nearly unchanged. Kevin also previously worked for Magtek Inc, the world’s most prolific supplier of secure payment technology, as the Retail Division National Sales Manager.
Mr. Sorkin grew up in Orange County, California and still lives there today, with his wife Sarah. He is also a graduate from the University of California at Los Angeles.
Don Esposito, Sr. Director of the Northeast Region
Don Esposito has joined Elavon as Senior Director, Northeast Region in the ISO/MSP Channel. He is responsible for new ISO/MSP acquisition and serves as an advocate and advisor to a portfolio of 30+ existing ISOs.
Don brings more than 25 years of payments experience to Elavon, including time spent previously with First Data, Chase Paymentech and Elavon (formerly NOVA.) He has a broad industry background, having served in a variety of business development roles as well as operations and risk management positions. For the past 10 years, Don has worked exclusively in the ISO/MSP segment of the payments industry.
Born and raised on Long Island, NY, Don currently resides in South Florida. He maintains close professional and personal ties to the Northeast region, however, and travels there often.
Elavon Portfolio Managers – they act as your own internal advocate on a broad range of issues. Your Portfolio Manager (PM) will take the lead on product and project initiatives, ensure that you are notified of compliance issues, streamline communication at all levels and serve as a senior escalation point. You simply won’t find this level of support with any other major processor.
Click here to learn more about what your Portfolio Manager can do for you.
Meet your advocates:
Lisa Brooks Carmichael, Vice President, Third Party Business Line
Lisa has been with Elavon for over 20 years. For the last 6 years she has been responsible for the Elavon Third Party Business Line’s Portfolio Management team.
Lisa’s skillsets includes Business Development, Relationship Management, Project Management as well as Conversion and Implementation planning. Lisa is CPP certified and currently works with the ETA on their Payment Sales and Strategy Committee.
Lisa is from the Knoxville area and has a Bachelor of Arts degree from Carson Newman University in English and Political Science with emphasis on International Relations. Prior to Elavon and just out of college Lisa worked for Philips Consumer Electronics where she managed a Customer Service team and later became an Account Manager for some of Philips Magnavox mid to large customers.
In her personal time Lisa enjoys family time with her husband James and two kids, Mia and “Lil” James. Together they like hiking, swimming, boating, watching football (GO VOLS) and spending time with their dogs, Jade and Layla.
Latoya Wright, Portfolio Manager, Third Party Business Line
Latoya Wright has joined Elavon in the MSP Channel as Portfolio Manager, reporting to Kevin Wilson. With over 12 years of the payments industry experience, Latoya has gained a wealth of knowledge of the sales cycle, retaining existing portfolios and fostering relationships to help increase net revenue. Latoya's previous experience with Elavon as a Pricing Analyst contributed to her thorough knowledge of pricing/interchange rates and fees. Prior to re-joining Elavon, Latoya focused on account and partner relationship management at Merchant e-Solutions, a Cielo Company.
Latoya was born and raised in Rochester, New York and has a Bachelor of Arts in Communications from the University of Buffalo. After college she relocated to Atlanta, Ga where she resides today. In her free time, she loves event planning, traveling, and spending time with her family/friends.
Sara Bednara, Senior Director of MSP Portfolio Manager, Third Party Business Line
Since 2015, Sara Bednara has been part of the U.S. MSP/ISO Channel at Elavon managing a team of Portfolio Managers and driving revenue with our partners. Sara has been in the payments industry for over 10 year, first starting as a sales representative with Elavon and U.S. Bank in 2007. Prior to joining Elavon’s MSP Channel, Sara managed the Partner Business Enablement team starting in 2011, which supported the MSP and Elavon sales channels with communication and training efforts.
Sara lives with her husband and 2 daughters in the Chicagoland area, and has a Bachelor of Fine Arts from the American Academy of Art where she studied multimedia and web design.
Luis Villalobos, Director of Incubation, Third Party Business Line
With a strong focus on our partner’s success, Luis oversees our New MSP Incubation Program for all new MSP Partners. This program is designed to provide the proper support, industry knowledge and valuable resources during the early stages of the relationship to help MSP partners build a strong foundation for growth and continued business success with Elavon.
Based in the Englewood Colorado office, Luis been with Elavon since 2005. Since then, he has served in a variety of roles, gaining industry expertise by leading several support teams, facilitating new employee training and collaborating closely with national customer organizations to design and deliver training programs for their own employees, while implementing Elavon solutions.
Along with the MSP Incubation Program, Luis also heads up the MSP Advisory Committee, a group of elected MSPs that assist Elavon with strategic initiatives and business line decisions.
Michelle Garcia, Portfolio Manager, Third Party Business Line
Michelle Garcia recently joined Elavon in as a Portfolio Manager in the MSP Channel reporting to Sara Bednara. Prior to joining Elavon, Michelle worked at Trustwave as a relationship manager focusing on PCI Compliance and security services. In that role, Michelle partnered with ISOs and banking institutions to help them facilitate security solutions for their merchants so they can address the rigorous credit card/compliance mandates. Michelle is excited to continue to work in the MSP/ISO space and be part of the Elavon family.
Michelle was born and raised in the Chicagoland area and is a die-hard Chicago Bulls fan. In her free time, she loves to spend time with her friends/family, traveling, cooking and eating deep dish pizza.
Kevin Wilson, Senior Portfolio Manager, Third Party Business Line
Kevin has been in the payments industry for nearly 4 years; He recently started his Elavon career in April 2018 as a Director, MSP Portfolio Manager. Prior to Elavon, he worked as a Manger of Global Partnership Programs at First Data in 2015. In 2016, he was promoted to a Director of Integrated Partnerships Programs until joining Elavon.
Kevin was born and raised in the Dallas, TX. He graduated from the United States Military Academy at West Point, in NY with a Bachelor of Science degree in Engineering. Kevin now lives in the Atlanta, GA. He has two daughters and loves the Dallas Cowboys and Motorcycle Riding.
Nasaem Mousa, Portfolio Manager, Third Party Business Line
Nasaem has been with Elavon for 17 years. When he was hired in 2004, Nasaem joined the Alliance Bank Team. He worked with the clients within varies bank channels for 18 months. He then spent a year completing UAT testing for Customer Care Department in which he tested systems for new conversions and a number of projects. Nasaem was then hired as a Team Lead for Account Updates. He spent eight months at this position helping develop new employees. In the spring of 2008, Nasaem joined the National Accounts Team. He managed over 50 accounts including some of Elavon’s largest clients and has developed a wide-range of knowledge of the industry. Nasaem is based in Knoxville, TN and will be managing our Northeast Region.
In his spare time, Nasaem enjoys spending time with his family, which includes his wife, 4 year old son, and 2 year old daughter. He enjoys sports, particularly baseball and football. He currently helps coach his son’s baseball team. He also attends and watches many sporting events to support his favorite teams like the Tennessee Volunteers, Chicago Cubs, and Denver Broncos.
Terry Chapman, Portfolio Manager, Southeast Region
Terry has been with Elavon for almost 23 years and works in the Knoxville, TN office. He started in Customer Service in 1995 but the majority of his time has been spent with the Fulfillment team underwriting accounts and Channel Services taking care of escalated issues. Terry managed Key Bank escalations and also handled the Quick Customer online applications as a Channel Manager. Prior to working at Elavon, Terry was a District Manager for many years at the Knoxville News Sentinel, handling accounts for local businesses for marketing purposes.
Terry was born in Virginia but has grown up in the Knoxville area. Outside of work, Terry enjoys spending time with his family and friends. Most of his weekends are spent with his wife Michelle watching his son Bryce play baseball or basketball. Terry is a diehard VOLS fan and spends Saturdays in the fall with his family at Neyland Stadium. Terry is very excited to join the MSP Channel as he has worked with many MSP partners over the years.
Anthony Barr, Portfolio Manager, Third Party Business Line
Anthony joined Elavon in the MSP Channel as a Portfolio Manager for the Midwest Region based in the Chicago, IL., office, reporting to Sara Bednara. With more than 13 years of experience in the merchant services industry, Anthony brings a sales and leadership background to his position within the company.
Previously, Anthony spent more than three years at Moneris Solutions as an Enterprise Relationship Manager. In that role, he grew a book of business comprising the company’s 30 largest merchants in the U.S. by both revenue and sales volume. Prior to Moneris, Anthony worked with First Data/BAMS in Sales, Training and Sales Management positions.
Anthony is from Austin, Texas. He graduated from the University of Texas with a BS in Sport Management. He relocated to Chicago in 2010 with First Data/BAMS to become the Regional Sales Manager for Illinois.
Jerry Krow, Portfolio Manager, Third Party Business Line
Jerry Krow is an experience portfolio manager with 10 years in the Payment Industry. Previous to Elavon, Jerry worked with First Data’s in a number of roles. He has experience in managing ISO’s, Club Membership Sales programs, Sales Training, and Bank Relationship Management. He also spent some time overseeing and leading National Implementation and software projects for Large Integration relationships.
In his spare time, he enjoys “The Gym” but not more than spending time with his wife and family , 13 year old son ( plays Basketball and a great Road runner), and 17 year old daughter (competition cheerleader) daughter . He enjoys coaching youth basketball and loves his German soccer Team along with being a Native German. Jerry is based in our Elavon office in Atlanta.
Geeta Hompanur, Portfolio Manager, Third Party Business Line
Geeta Hompanur started her career teaching undergrad students and conducting scientific research at San Francisco State University/ Veterans Affairs Medical Center. She graduated with a Masters in Biomedical Laboratory Science from San Francisco State University in 2003. After taking a break to raise her son, she resumed her career with US Bank in 2007 in Chicago and excelled in various roles and brings a wealth of knowledge from financial and payments experience. Geeta also brings extensive field sales experience from supporting U.S Bank branches as a Payment Solutions Market Manager and takes pride in her relationship building and customer service skills.
Geeta joined the MSP Channel in 2016 to refresh and relaunch the Monarch Agent Program previously known as ANB Agent Program within Elavon. The Monarch program serves as an incubator for incoming independent contractors and takes them through a training program similar to MSPs. With the combination of a designated Portfolio Manager, various Business Enablement training offerings and fulfillment incubation Monarch program has grown considerably by delivering 20 – 30 agents a year. Under Geeta’s management Monarch program is continuing to grow.
Jonathan S. Schwartz, Portfolio Manager, Third Party Business Line
At Elavon, Jonathan brings a dynamic skill set to our MSP Incubation Program and Portfolio Management team. He is instrumental in fostering the successful development of new Elavon partners. Jonathan’s charter is powering the potential in his client's and their organizations at that deepest level. Jonathan resides in Atlanta, Georgia and sits in Elavon’s global headquarters.
Ashley Cool, Portfolio Manager, Third Party Business Line
Ashley Cool is a Portfolio Manager at Elavon in the MSP Channel, based out of Atlanta. Ashley had over 10 years of sales and banking when she entered the electronic payments space. After 3 years of sales within the retail channel in the mid-market sector, she joined Elavon as a Portfolio Manager.
Ashley is originally from Florida and has a Bachelor of Science degree in Business and Finance. After college she worked at Walt Disney World for 10 years before entering the banking world..
Outside of wordk, Ashley spends time with her husband and 3 daughters.
Meet the rest of the team, including David McAlhaney (D.Mack), SVP of Third Party Relationships and leader of the channel.
David McAlhaney, Senior Vice President – U.S. Third Party Relationships
D.Mack has over twenty nine years of experience in the credit card industry. In 2004 McAlhaney took on the responsibility as Senior Vice President & General Manager for the North American 3rd Party Business Line for Elavon. The Business Line is responsible for managing 225 Third Party Relationships and $250MM in annual revenues.
Prior to selling his business interests to Elavon / Nova in 1999, McAlhaney spent three & half years at American National Bank of Dekalb County and American National Bankcard as the Executive Vice President of Business Development where he was a member of the Board of Directors and an Owner. McAlhaney was responsible for exploring, evaluating, and implementing new business opportunities for ANB. During his tenure at ANB, the portfolio grew from 6,000 merchants to over 28,000 merchants.
Prior to the ANB, McAlhaney spent eight years at First Data Resources (FDR). Throughout his career at FDR, McAlhaney held several key positions in Business Development, Marketing, Planning, Acquisitions, and Sales in the Merchant Services Division located in Omaha NE.
Prior to FDR, McAlhaney spent four years employed at First National Bank of Omaha where he was responsible for managing the distribution channels for direct sales, MSP sales, and agent banks sales for the tenth largest acquiring financial institution in the nation.
McAlhaney holds a Bachelor of Science in Business Administration from the University of Nebraska.
Steven Velasquez, VP, Head of US 3rd Party Sales
At Elavon, Steven is responsible for increasing channel revenue and signing new MSPs/ISOs in the US. Steven's focus is on the revenue oversight of the MSP Channel and to ensure future growth with the signing of new MSPs/ISOs. He also heads up the MSP Advisory Committee, a group of elected MSPs that assists Elavon with strategic initiatives and business line decisions.
Steven has over 10 years’ experience in the payment processing industry. Prior to coming to Elavon, his focus has been on managing independent sales offices, sales agents, and independent contractors targeted specifically to the restaurant and hospitality industry. Mr. Velasquez is also well versed in the many different aspects of the payment processing industry, including risk analysis, business development, agent recruitment, and relationship selling. Steven has worked with many different acquirers via third-party relationship including First Data, NPC (now Vantiv), and Alliance Data Systems (now Heartland Payments).
Steven has a BA in Business Management and a MSBA with an emphasis on Entrepreneurship from San Diego State University. Steven became a Certified Payments Professional-CPP in 2012.
Howard Y. Haffner, Vice President of Business Development, Third Party Business Line
Howard began his career in the bankcard industry with Elavon in the early part of 1998. Since that time, Howard has worked in various departments within Elavon from Customer Service and MSP Support to managing the New Merchant and PC Product Training departments, to most recently managing Elavon’s North American MSP Relationship Management Team which covers over 250 third party relationships throughout the U.S. and Canada. Currently, Howard is the Vice President of Business Development for North American Third Party Sales with a focus on expanding revenue within the MSP Channel, Agent Channel and Canadian Channels at Elavon. Howard also is responsible for the MSP Incubation Program within Elavon which fosters partners that are new to Elavon. Howard has participated in various industry forums including the ETA’s roundtable, “Best Practices for ISOs to Navigate the Economic Storm” and has served on the ETA’s Government Relations Committee. Howard resides in Tennessee.
Boarding Account Team – they work closely to support your staff on day-to-day issues. These individuals will be your primary operations contacts, responsible for bringing new locations online through our automated on-line application process. The MSP Support Team also works closely with your staff on a day-to-day basis. Their role is to provide support for terminal configuration questions, statement issues, and assistance with funding and DDA changes.
Implementation group - this team will help ensure smooth transition for your customers with a volume threshold of $50MM and above. A manager is assigned and implementation is tailored to each large customer account.