Elavon employs a focused and multi-pronged approach to strategic management of our MSP relationships. We are pleased to introduce our committed team of professionals to you:
Elavon Channel Managers – they act as business advocates for your organization — trusted and proactive advisors who play a lead role in helping develop and implement processing solutions. Your Channel Management Team will conduct regular on-site meetings and strategic account reviews to ensure that all of your expectations are met.
Meet your 4 experienced advocates:
Kimberly Phipps, Sr. Director of the Southeast Region
Kimberly Phipps has joined Elavon in the MSP Channel as Sr. Director of the Southeast Region, reporting to Steven Velasquez. Kimberly has been in the electronic payments space since 2007 with a primary focus on the growth and retention of third party partners for Chase Paymentech Solutions, First Data Corporation and Merchant e-Soultions, a Cielo Company. Prior to transitioning to merchant acquiring, she spent five years in the new home building industry with roles in both Sales and IT Business Analysis, Integration and Training.
On a personal note, Kimberly got married last March and currently lives in Frisco, TX with her daughter, Lauren Kate, and her husband, Christian Ramirez. She is a Texas native and graduated from the University of Texas in Arlington with a BBA in Marketing.
John Arango, Sr. Director of the Midwest Region
John has over 17 years’ experience in the payments industry and began his bankcard career with American National Bankcard in February of 1998. At American National Bankcard, John held the positon of risk analyst for a portfolio of over 28,000 merchants. Since February 1999, John has held various sales management positions within Elavon.
Since early 2005, John has managed the Midwest region for Elavon's MSP/ISO channel. Currently serving as Elavon's Director for the Midwest ISO/MSP channel, John manages a group of more than 25 ISO's/MSP's that process in excess of $6 billion in annual credit card volume.
In 2012, John became a Certified Payments Professional under the Electronic Transactions Association. He currently resides in his home town of Chicago, IL.
Kevin Sorkin, Sr. Director of the Western Region
Kevin Sorkin is a Senior Director at Elavon, a wholly owned subsidiary of US Bank. Elavon is one of the largest payment processing acquirers in the World. At Elavon, Kevin is responsible for managing the Western Region ISO and 3rd Party Channel, along with a team of employees. He has over 15 years of experience in the sales and electronic payment industries and is well versed in different aspects of the industry including risk analysis, business development, sales team development and relationship based selling.
Kevin began his career in the payment processing industry at the Irvine, CA based company, Merchant Services Inc., as a National Sales Director. There he was able to nearly triple the sales production of the national sales force, without an increase in labor cost or number of employees. Kevin also previously worked for Magtek Inc, the world’s most prolific supplier of secure payment technology, as the Retail Division National Sales Manager.
Mr. Sorkin grew up in Orange County, California and still lives there today, with his wife Sarah. He is also a graduate from the University of California at Los Angles with a degree in Business Specialization.
Don Esposito, Sr. Director of the Northeast Region
Don Esposito has joined Elavon as Senior Director, Northeast Region in the ISO/MSP Channel. He is responsible for new ISO/MSP acquisition and serves as an advocate and advisor to a portfolio of 30+ existing ISOs.
Don brings more than 25 years of payments experience to Elavon, including time spent previously with First Data, Chase Paymentech and Elavon (formerly NOVA.) He has a broad industry background, having served in a variety of business development roles as well as operations and risk management positions. For the past 10 years, Don has worked exclusively in the ISO/MSP segment of the payments industry.
Born and raised on Long Island, NY, Don currently resides in South Florida. He maintains close professional and personal ties to the Northeast region, however, and travels there often.
Elavon Portfolio Managers – they act as your own internal advocate on a broad range of issues. Your Portfolio Manager (PM) will take the lead on product and project initiatives, ensure that you are notified of compliance issues, streamline communication at all levels and serve as a senior escalation point. You simply won’t find this level of support with any other major processor.
Click here to learn more about what your Portfolio Manager can do for you.
Meet your advocates:
Lisa Brooks Carmichael, Senior Director of MSP Portfolio Management
Lisa Brooks Carmichael is the Senior Director of Elavon’s MSP Portfolio Management team and has been with Elavon for 17 years. Lisa’s skill set includes Management over Customer Service teams, Conversions as well as New and Large Merchant Implementation. She came to the MSP Channel in May of 2012 where she began her career in Business Development. Lisa is CPP certified and currently works with the ETA on their ISO Partner Council.
Lisa is from the Knoxville area and has Bachelor of Arts degree from Carson Newman University in English and Political Science with emphasis on International Relations. Prior to Elavon and just out of college Lisa worked for Philips Consumer Electronics where she managed a Customer Service team and later became an Account Manager for some of Philips mid to large customers.
In her personal time Lisa enjoys family time with her husband James and two kids, Mia and “Lil” James. Together they like hiking, swimming, boating, watching football (GO VOLS) and spending time with their dogs, Jade, Kiba and Layla.
Debbie Elizondo, Senior Portfolio Manager
Debbie has worked in the electronic payments industry for more than 25 years, specializing in systems, relationship management and third party sales/service. Before joining Elavon, she served in a number of management roles including Vice President of Operations for TIB. She served as a member of the executive team of Preferred Health Technology Inc. where she was responsible for PHT’s call center, application implementation, relationship management and database management initiatives to seamlessly deliver its products and services to the healthcare industry. She also served on the leadership team for First American Payment Systems as Directory of Independent Sales Organizations (ISO) Sales, and Director of Relationship Management and Customer Support. She led various groups at Chase Paymentech for 17 years, including Senior Director of Operations, Third Party Strategic Partner Channel/Relationship Management and Customer Support Management.
She attended the University of North Texas and graduated from the University of Texas and holds a bachelor’s degree in linguistics.
Sara Bednara, Senrio Portfolio Manager
Sara has been in the payments industry for 8 years, first starting as a sales representative with Elavon and U.S. Bank in 2007. Prior to joining Elavon’s MSP Channel, Sara managed the Partner Business Enablement team starting in 2011, which supports the MSP and Elavon sales channels in ongoing communication and training efforts.
Sara was born and raised in the Chicagoland area, and has a Bachelor of Fine Arts from the American Academy of Art where she studied multimedia and web design. After college, she started working in the banking industry first as a licensed banker for JP Morgan Chase, and then moved to U.S. Bank as a business banker. Outside of work, Sara spends time with her husband and 3 year old daughter.
Luis Villalobos, Incubator & ANB Portfolio Manager
Celebrating ten years with Elavon in 2015, Luis Villalobos has served many roles throughout the organization, gaining experience and expertise by supporting our customers in our call centers, leading a technical support team, providing new employee training and delivering product specific knowledge to large customer organizations.
As Incubator and ANB Portfolio Manager, Luis oversees the two programs concurrently. The programs are designed for all new Elavon Partners, providing the support and resources during the early stages of the relationship to build a strong foundation for growth and continued business. Incubator Partners will graduate to a relationship Manager in their respective region, while ANBs will continue their relationship through Luis’ portfolio.
Bob Morris, Portfolio Manager, West Coast
Bob Morris is a Certified Payments Professional (CPP) focused on building and maintaining productive and powerful relationships with a portfolio of over 35 ISO partners in the Midwest and West regions for Elavon. Bob's current clients are comprised of small and mid-sized ISO offices with diverse portfolios of business from all sectors of American industry. These partners are both existing and experienced ISO shops in the industry, as well as new ISO offices that are just now taking the plunge into merchant services.
The foundation of his experience is account management and project management. Prior to joining Elavon, he specialized in account and relationship management, as well as project management in both the information technology and financial services industries. He worked for Premiere Global Services implementing SaaS applications that helped his clients enhance their business communications processes. Prior to Premiere Global Services, Bob was an implementation and data conversion project manager at Metavante Corporation (now Fidelity National Information Services), managing implementation of internet-based banking and bill payment applications for de novo and existing financial institutions. He comes from a strong relationship management and customer support background.
Bob grew up in Atlanta and studied Journalism and Public Relations at the University of Georgia in Athens. Outside of work, Bob enjoys a diverse group of loving friends and family, as well as exploring and enjoying the urban landscape in Atlanta, whether it's music, fine food and wine, or seeking out new and stimulating ways to experience the world. Bob enjoys anything involving film, music, television, the arts, science, and psychology.
Jennifer Sumii, Portfolio Manager, Midwest
Jennifer Sumii is a Portfolio Manager based in our Englewood, CO office. She has been on the MSP PM team since 2011 and currently manages our Midwest portfolio. Prior to joining our team a few years ago, Jennifer held positions with US Bank Commercial banking, where she successfully led a team of Commercial Service Bankers. She brings over a decade of commercial banking and payments experience with US Bank and Elavon. Jennifer manages the Midwest Portfolio along with some of our largest partners.
Jennifer also holds a Certified Payments Professional designation since 2012. In her spare time, she loves to cook, play cards and spend time with family and friends.
Nasaem Mousa, Portfolio Manager, Northeast
Nasaem has been with Elavon for 10 years. When he was hired in 2004, Nasaem joined the Alliance Bank Team. He worked with the clients within varies bank channels for 18 months. He then spent a year completing UAT testing for Customer Care Department in which he tested systems for new conversions and a number of projects. Nasaem was then hired as a Team Lead for Account Updates. He spent eight months at this position helping develop new employees. In the spring of 2008, Nasaem joined the National Accounts Team. He managed over 50 accounts including some of Elavon’s largest clients and has developed a wide-range of knowledge of the industry. Nasaem is based in Knoxville, TN and will be managing our Northeast Region.
In his spare time, Nasaem enjoys spending time with his family, which includes his wife, 4 year old son, and 2 year old daughter. He enjoys sports, particularly baseball and football. He currently helps coach his son’s baseball team. He also attends and watches many sporting events to support his favorite teams like the Tennessee Volunteers, Chicago Cubs, and Denver Broncos.
Terry Chapman, Portfolio Manager, Southeast Region
Terry has been with Elavon for almost 20 years and works in the Knoxville, TN office. He started in Customer Service in 1995 but the majority of his time has been spent with the Fulfillment team underwriting accounts and Channel Services taking care of escalated issues. Terry managed Key Bank escalations and also handled the Quick Customer online applications as a Channel Manager. Prior to working at Elavon, Terry was a District Manager for many years at the Knoxville News Sentinel, handling accounts for local businesses for marketing purposes.
Terry was born in Virginia but has grown up in the Knoxville area. Outside of work, Terry enjoys spending time with his family and friends. Most of his weekends are spent with his wife Michelle watching his son Bryce play baseball or basketball. Terry is a diehard VOLS fan and spends Saturdays in the fall with his family at Neyland Stadium. Terry is very excited to join the MSP Channel as he has worked with many MSP partners over the years.
Anthony Barr, Portfolio Manager, Midwest Region
Anthony joined Elavon in the MSP Channel as a Portfolio Manager for the Midwest Region based in the Rosemont, Ill., office, reporting to Sara Bednara. With more than 10 years of experience in the merchant services industry, Anthony brings a sales and leadership background to his position within the company.
Previously, Anthony spent more than three years at Moneris Solutions as an Enterprise Relationship Manager. In that role, he grew a book of business comprising the company’s 30 largest merchants in the U.S. by both revenue and sales volume. Prior to Moneris, Anthony worked with First Data/BAMS in Sales, Training and Sales Management positions.
Anthony is from Austin, Texas. He graduated from the University of Texas with a BS in Sport Management. He relocated to Chicago in 2010 with First Data/BAMS to become the Regional Sales Manager for Illinois.
Meet the rest of the team, including David McAlhaney (D.Mack), SVP of Third Party Relationships and leader of the channel.
David McAlhaney, Senior Vice President – U.S. Third Party Relationships
D.Mack has over twenty nine years of experience in the credit card industry. In 2004 McAlhaney took on the responsibility as Senior Vice President & General Manager for the North American 3rd Party Business Line for Elavon. The Business Line is responsible for managing 225 Third Party Relationships and $250MM in annual revenues.
Prior to selling his business interests to Elavon / Nova in 1999, McAlhaney spent three & half years at American National Bank of Dekalb County and American National Bankcard as the Executive Vice President of Business Development where he was a member of the Board of Directors and an Owner. McAlhaney was responsible for exploring, evaluating, and implementing new business opportunities for ANB. During his tenure at ANB, the portfolio grew from 6,000 merchants to over 28,000 merchants.
Prior to the ANB, McAlhaney spent eight years at First Data Resources (FDR). Throughout his career at FDR, McAlhaney held several key positions in Business Development, Marketing, Planning, Acquisitions, and Sales in the Merchant Services Division located in Omaha NE.
Prior to FDR, McAlhaney spent four years employed at First National Bank of Omaha where he was responsible for managing the distribution channels for direct sales, MSP sales, and agent banks sales for the tenth largest acquiring financial institution in the nation.
McAlhaney holds a Bachelor of Science in Business Administration from the University of Nebraska.
Lisa Brooks Carmichael, Senior Director of MSP Portfolio Management
At Elavon, Steven is responsible for increasing channel revenue and signing new MSPs/ISOs in the US. Steven's focus is on the revenue oversight of the MSP Channel and to ensure future growth with the signing of new MSPs/ISOs. He also heads up the MSP Advisory Committee, a group of elected MSPs that assists Elavon with strategic initiatives and business line decisions.
Steven has over 10 years’ experience in the payment processing industry. Prior to coming to Elavon, his focus has been on managing independent sales offices, sales agents, and independent contractors targeted specifically to the restaurant and hospitality industry. Mr. Velasquez is also well versed in the many different aspects of the payment processing industry, including risk analysis, business development, agent recruitment, and relationship selling. Steven has worked with many different acquirers via third-party relationship including First Data, NPC (now Vantiv), and Alliance Data Systems (now Heartland Payments).
Steven has a BA in Business Management and a MSBA with an emphasis on Entrepreneurship from San Diego State University. Steven became a Certified Payments Professional-CPP in 2012.
Howard Y. Haffner , Business Development Officer – U.S. Third Party Relationships
Howard began his career in the bankcard industry with Elavon in the early part of 1998. Since that time, Howard has worked in various departments within Elavon from Customer Service and MSP Support to managing the New Merchant and PC Product Training departments, to most recently managing Elavon’s North American MSP Relationship Management Team which covers over 250 third party relationships throughout the U.S. and Canada. Currently, Howard is the Business Development Officer for North American Third Party Sales with a focus on expanding revenue within the MSP Channel, Agent Channel and Canadian Channels at Elavon. Howard has participated in various industry forums including the ETA’s roundtable, “Best Practices for ISOs to Navigate the Economic Storm” and serves on the ETA’s Government Relations Committee. Howard resides in Knoxville, TN.
Boarding Account Team – they work closely to support your staff on day-to-day issues. These individuals will be your primary operations contacts, responsible for bringing new locations online through our automated on-line application process. The MSP Support Team also works closely with your staff on a day-to-day basis. Their role is to provide support for terminal configuration questions, statement issues, and assistance with funding and DDA changes.
Implementation group - this team will help ensure smooth transition for your customers with a volume threshold of $50MM and above. A manager is assigned and implementation is tailored to each large customer account.