Powering exceptional experiences

No matter the moment, we’re always there - powering exceptional experiences all over the world.

Top six global payments provider

With more than 2 million customers in over 36 countries, Elavon is consistently rated among the top five global payment providers in the world. And we’ve earned an A+ rating from the Better Business Bureau in the U.S. and Canada.

A U.S. Bank company

We are backed by the strength and stability of U.S. Bank – the fifth largest commercial bank in the U.S. – one of the world’s most ethical companies.

8 billion global annual transactions

Elavon processes more than 8 billion transactions, valued at nearly $550 billion, around the world per year.

Industry-specific payment solutions

Our specialized solutions are designed to meet the unique needs of your industry.

Leadership

Shailesh Kotwal

Vice Chair, Payment Services, U.S. Bancorp

Shailesh Kotwal is vice chair, U.S. Bancorp Payment Services. Appointed to the position in March 2015, Kotwal leads a division that provides digital and card-based payment and money movement capabilities to consumers, businesses, and institutions of all sizes in North America and Europe. Kotwal has more than 30 years of experience in international financial services. He has managed several businesses throughout his career including consumer banking, payments and cards, wealth management, insurance, mortgages, deposits, and lending in 30 different countries across North and South America, Asia Pacific and Europe. Kotwal is a Chartered Accountant and holds a bachelor’s degree in accounting and finance. He serves on the board of Early Warning Systems (Zelle) and the New York City chapter of the American Red Cross.

Jamie Walker

Chief Executive Officer

Jamie Walker has been with Elavon since 2001 and served as chief executive officer since 2017. He is responsible for Elavon’s global acquiring business, operating with more than 4,000 employees in the United States, Canada and throughout Europe.

 

Since joining Elavon, Walker’s leadership roles have spanned many areas. They include leading accounting operations, managing acquisitions and international expansion as chief financial officer, and assessing risk and opportunities for strategic growth in the role of chief administrative officer for U.S. Bank’s Payment Services division.

 

Walker holds a bachelor’s degree in accounting and marketing from Emory University. He is active in the Atlanta community and serves on the board of directors for the Sandy Springs Perimeter Chamber of Commerce, Electronic Transactions Association (ETA) and American Transaction Processors Coalition (ATPC).

Manny Cofresi Jr., CFA

EVP, Global Head of Strategy & Corporate Development

Manny Cofresi Jr. oversees Elavon’s global strategy, mergers and acquisitions, strategic investments, and strategic partnerships.

 

Prior to joining Elavon, Manny held various senior executive roles within Automatic Data Processing, membership on the International Executive Committee, and acted as a Board Member for ADP’s operations in Mainland China. He has also served as a Strategic Advisor to WestSphere, a Private Equity firm, and as an Investment Banker at Merrill Lynch and Citigroup.

 

Manny has an MBA from Stanford's Graduate School of Business, a Bachelor of Science in Electrical Engineering/Device Physics from Cornell University, a Chartered Financial Consultant (ChFC) designation, and a Charter Financial Analyst (CFA) designation. He is also a Director Member of the Latino Corporate Directors Association.

Kevin Troxell

Head of Acquiring Risk and Compliance

Kevin Troxell is responsible for providing a holistic view on business line risks as well as U.S. Bank risk framework implementation within the business. He leads a team that assesses new industry trends and emerging risks. Troxell is also responsible for driving business enablement through business line engagement while maintaining risk frameworks.

 

Before joining U.S. Bank, he spent a decade at Bank of America in positions of increasing leadership responsibility in risk management and regulatory compliance.

 

Troxell earned his bachelor’s degree in finance from Virginia Tech. He is also attending the executive banking school at the Consumer Bankers Association with an anticipated graduation date of August 2024.

Lauren Giles

Deputy General Counsel, Payment Services

Lauren Giles is senior vice president and associate general counsel at U.S. Bank and chief counsel of the bank’s payment processing and merchant acquiring subsidiary Elavon. She has overall responsibility for the bank’s Retail Payment Solutions business, as well as the global Elavon legal team.

 

Before joining Elavon, Lauren specialized in payment card issuing and acquiring, merchant processing and new payment product development at Alston & Bird. In particular, she focused on the development of person-to-person and faster payment systems.

 

Giles has a bachelor’s degree in political science and creative writing from Emory University and a Juris Doctorate from New York University Law School. She is a member of the National Leadership Board of the Michael C. Carlos Museum.

Kim Osborn

Chief of Staff, Head of Employee Experience

As chief of staff to the Elavon CEO, Kim Osborn is responsible for planning and directing key initiatives on behalf of the CEO and managing communication. In addition, Osborn is the head of employee experience at Elavon, focusing on creating a positive experience and increased engagement with employees across the global footprint.

 

Before joining Elavon in 2018, Osborn was a consultant at North Highland. In this role, she led the brand strategy practice and was a senior project delivery leader, specializing in customer and employee experience, branding, and marketing.

 

Osborn holds a bachelor’s degree in advertising from the University of Florida. She serves on the board for the Women of Atlanta Business Resource Group and is the chair of the Elavon Global Engagement Steering Committee.

Brad W. Hoffelt

Chief Financial Officer, Corporate Payments

Brad joined U.S. Bank as the Chief Financial Officer for the Corporate Payments division in ’16. In 2020, his responsibilities expanded to include the Prepaid and Global Treasury Management divisions. In 2023, his role expanded to include Elavon.

 

Brad graduated from the University of North Dakota with a BA in Accounting, received an MBA from the University of St. Thomas and attended the Executive Program at the University of Pennsylvania (Wharton) School of Business. Additionally, he graduated from GE’s Executive Financial Leadership Program and is a Certified Public Accountant (inactive).

Pari Sawant

Chief Product Officer

As Chief Product Officer, Pari Sawant spearheads the Elavon product portfolio, acting as a strategic leader, visionary, and champion for product advancements across the organization.

 

Prior to joining Elavon in 2022, Sawant served as Head of Product at Adobe, where he led the Document Cloud business on Adobe.com. Pari also led the launch of machine learning and AI capabilities on the Adobe Experience Platform. Prior to Adobe, Sawant held diverse senior product and technology leadership roles with MetricStream, Fiserv, eBay and Hewlett-Packard for more than 20 years.

 

Sawant has an MBA from the Haas School of Business, Berkeley and a Masters in Computer Science from the State University of New York at Binghamton.

Mia Huntington

Executive Vice President, Buy Now Pay Later / POS Lending

Mia Huntington brings more than 20 years of financial services experience and a background in technology solutions to Elavon. With a reputation for driving results and successfully executing strategy, Huntington currently leads Elavon’s Buy Now, Pay Later (BNPL) business, which strives to deliver compelling customer solutions to the market and develop commercial models in one of the fastest growing areas of the organization.

 

In addition to her current role and prior to joining Elavon in 2001, including her tenure as the General Manager for Elavon Canada, Huntington held roles at both ICONIX and Unisys Canada. Huntington holds a bachelor’s degree from McMaster University in Canada and is a member of U.S. Bank Americas Holdings Board, as well as the Women in Payments Advisory Board.

Scott Lippert

Executive Vice President, Payment Services Operations

As Executive Vice President, Payment Services Operations, Scott Lippert is responsible for Customer Experience and Operations for Credit and Debit Cards, Elavon Merchant Acquiring and Corporate Payments and Treasury Services. These operations include front, middle and back-office functions in the U.S. and Europe.

 

Prior to joining U.S. Bank in 2020, Lippert worked at USAA for 5 years, serving as Chief Administration Officer and Head of Shared Services, as well as Chief Strategy Officer for USAA Bank. Lippert also worked as an Associate Partner for McKinsey & Company and as a Submarine Officer in the U.S. Navy.

 

Lippert holds a Masters in Engineering Management from Old Dominion University and a B.S. from Virginia Tech in Business. He also serves on the Board of Directors for McCormick Research Institute, whose mission is to serve veterans and individuals with special needs through equine assisted therapy.

Rachel Hansen

Chief Information Officer, Payment Services

As Chief Information Officer, Rachel Hansen leads payment technology for U.S. Bank and Elavon. Hansen is heavily focused on advancing U.S. Bank and Elavon technologies through business alignment, developing an overarching technology strategy and implementation plan.

 

Since joining U.S. Bank and Elavon in 2003, Hansen has held several roles across the organization including her tenure in Corporate Payment Systems, Financial Crime and Fraud Technology, Compliance and Enterprise Services and more. Hansen also serves on the Board of Directors for Pivital, a global IT project management firm and is an Executive Sponsor of Elavon’s partnership with the Georgia Fintech Academy.

 

Hansen has a Bachelor of Business, Information Technology from the University of Colorado and continued her education obtaining a Banking Graduate Degree from the Pacific Coast Banking School.

Akash Dua

Chief Credit Officer, Elavon and Small Business Credit Cards

Akash leads the global credit and fraud risk management organization, which oversees underwriting and loss prevention at Elavon, as well as airline credit globally. In addition, Dua is also responsible for the credit risk management of small business credit cards. Prior to his current role, Dua served as the Senior Vice President of Consumer Risk Management at U.S. Bank.

 

Before joining U.S. Bank Dua worked for Amazon in product leadership for their NA co-branded credit card programs. Additionally, Dua’s experience includes risk leadership roles at Lending Club and American Express and consulting roles at Fair Issac.

 

Dua holds an MBA in Finance from the Management Development Institute, Gurgaon and graduated with honors in Economics from Delhi University.

Nicole Tackett

Head of Merchant, Corporate and Commercial Bank

Nicole Tackett is the as head of Merchant for Corporate and Commercial Banking. In this role, Nicole collaborates with leaders across Elavon and Corporate and Commercial Banking to develop business, product, and revenue management strategies on behalf of vertical specialty groups across U.S. Bank.

 

Prior to joining U.S. Bank, Nicole managed Global Product and Marketing at WEX Inc. leading the globalization of its commercial card product, building international brand awareness, creating lead generation strategies to sustain growth, and developing customer retention strategies.

 

Nicole earned a BBA from the University of Georgia and her MBA from the University of Maryland. In 2018 and 2021, Nicole was named Most Influential Women in Payments by Payments Source.

Jordan Owen

Head of Merchant Business Banking

Jordan Owen leads a team of 200+ who drive merchant success within business banking at Elavon. With a remarkable track record of driving innovation in the payments space, both in bank-backed institutions and private equity funded fintech’s, Owen has also previously led new country expansion for the likes of the Dutch payments firm Mollie and has held leadership positions and commercial roles at Barclaycard, Worldpay and Morgan Stanley. Owen has dedicated her career to championing excellence in merchant solutions and has cultivated strong relationships with industry partners along the way, delivering results and solutions that optimize for customer experience, efficiency, and profitability.

 

Owen holds a Bachelor of Arts in English literature from Durham University and post graduate qualifications from London School of Economics.

Awards

As recognized by leading entities around the world, Elavon is committed to pursuing continuous improvements in products, processes, and services. Through relationships with our business partners, customers and our community, we will continue to strive for excellence in every aspect of our business.

2023 TSG Real Transaction Metrics Awards

Elavon Fusebox was chosen by The Strawhecker Group for Fastest Transactions, Best Performing Gateway and Highest Authorization Rate.

2022 Best Mobile Payment Solution at CNP Expo - Judges Choice

Judges recognized talech Mobile for the Best Mobile Payments Solution for 2022.

2022 TSG Real Transaction Metrics Awards

Elavon Fusebox was chosen by The Strawhecker Group for Fastest Transactions for 2022.

2022 TSG Ecommerce Merchant Experience Awards

Elavon received the Best Human Interaction Award for its sales team’s knowledge and passion for payments, while being responsive to ensure a smooth experience.

2021 TSG Real Transaction Metrics Awards

Elavon Fusebox was chosen by The Strawhecker Group for Fastest Transactions for 2021.

2021 Best Processor at CNP Expo – Judges Choice

Judges recognized Elavon as Best Processor for 2021.