Secure Payment Solutions

The world of payment technology is always evolving. So are we with secure innovative payment solutions for business.

PCI Compliance Program

Data security has become a primary consideration for every business that accepts credit and debit cards for the payment of goods or services. Elavon has responded to the needs of its customers, and the MSPs that support them, by developing a comprehensive PCI Compliance Program.

Elavon’s PCI program focuses on three key areas:

  • Education – materials and information to help understand PCI-DSS compliance
  • Validation – tools to help validate and demonstrate compliance and protect your customer’s business
  • Financial Protection – programs to mitigate financial exposure should a breach occur

EMV Capable Solutions

EMV fever is sweeping the country, and for good reason. These payment cards, which are embedded with a microchip, provide a more robust level of security than traditional magnetic stripe cards. According to a recent study by Aite Group, 70% of U.S. credit cards and 41% of U.S. debit cards will be EMV enabled by the end of next year.

EMV benefits everyone associated with your business. Consumers have fewer reasons to worry about the security of their payment information and will have a payment card that works anywhere in the world. Your customers benefit from the reduction in card fraud resulting from counterfeit, lost and stolen cards.

Elavon has a range of EMV solutions to help your customers prepare for the liability shift scheduled to go into effect on October 1, 2015. Click here to see some of our customer facing EMV documents.

Managing Chargebacks

Elavon’s Chargeback Department processes an average of 55,000 chargebacks and 15,000 retrieval requests per month and maintains an average retrieval fulfillment rate of 96.6%. The Elavon Chargeback Department has been recognized by Visa for maintaining the highest retrieval fulfillment rate for the past five years.

Fraud Monitoring

Protecting your business against fraud and other losses is another top priority. Elavon has built extensive fraud monitoring and control features into its network, its products and its operations. We provide a robust set of risk management and fraud prevention tools via a proprietary Automated Risk Management System (ARMS).

ARMS contains an empirically derived scorecard that identifies risk prior to and post customer funding, in addition to a business rules-based engine that triggers customer risk situations for review by our team of investigative analysts.

Elavon's Loss Prevention Group works side-by-side with the customer to address risks created by employee turnover and the latest online technologies. The group constantly monitors customer accounts for evidence of fraudulent activity, using the latest tools from Visa and MasterCard.

Network Reliability

With Elavon, you can be assured that your customers’ transactions will be processed without fail.

Elavon maintains three data processing sites. The primary site is located in Atlanta, GA and the secondary site is located in Knoxville, TN. In the event that either site goes down, Elavon can bring up a hot site back up in a third location in the Atlanta metro area. Hot site back-up capabilities are identical to the two main transaction server sites. The hot site is used whenever Elavon brings down any one of its transaction servers for scheduled maintenance.

Further, to ensure complete security and redundancy, the company maintains both primary and back-up processing sites. Both sites are fully redundant and capable of processing 100% of the company’s normal transaction volume.