Health systems struggle to streamline and expedite payment services, resulting in unpaid bills and overtaxed resources. Attempting manual bill collection or relying on clunky, outdated payment solutions overcomplicates bill collection and disrupts patient care.

About the client

A 24-hour veterinary emergency and referral hospital with over 200 employees and multiple locations. This organization sees emergencies seven days a week, and schedules appointments for specialties such as internal medicine, surgery, physical rehabilitation, ophthalmology, and oncology.

The problem

The veterinary hospital was dealing with outdated and disorganized accounts payable system. They had a high risk of manual errors and many tedious processes, which exhausted staff resources. Their clunky payment platforms led to overdue bills and decreased cash flow.

How Practice Management Bridge® helped

  • Installed Practice Management Bridge® to consolidate separate Accounts Payable processes into one easy-to-manage system. This allowed any employee to process payments from any workstation within the hospital
  • Replaced traditional AP procedures with a convenient online payment button on the hospital’s website, allowing for instant payments with no login requirements
  • Provided frictionless implementation to get the new system running within a couple of days
  • Provided personalized account management and on-demand technical support with real people who understand each individual system and requirements

“It was very professional and a very smooth transition. The implementation specialist was my main contact and she just got everything I needed done. We were up and running within a couple of days.”

—Manager of Accounts Payable

In-office workflows

Streamlined transaction reporting to easily track payments, leading to:

  • Managing client accounts with ease
  • Instantly viewing all payment information
  • Robust, customizable reporting
  • Minimized searching and no credit card slips

Convenient refund processes for improved customer experience, including:

  • A simplified refund process when requiring a deposit
  • Submitting refunds without needing to ask for a client’s payment information
  • Seamless transactions
  • Refunds in one click

Simplified, more accessible payment solutions, including:

  • Payments by phone anywhere in the building
  • Seventy-five people processing transactions at any given time
  • Automatic emails when online payments are made
  • Payments posted immediately to client accounts

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