Drive greater efficiency with technology

Our online case management software streamlines the chargeback management process by making it easier for staff to respond to requests through an online portal. Since the portal supports the ability to prioritize chargeback cases based on key factors, you can respond quickly and reduce the number of write-offs, saving time and money. Our chargeback management system features a daily summary of case activity and automated alerts. You set the preferences for your alerts whether it is new chargeback and retrieval cases, status updates, high value amounts and/or case aging. Additionally, our chargeback management system features a broad selection of reports to manage your activities and measure your results.

Improve chargeback management with case visibility

Dynamically organize your chargeback dispute process to manage cases while meeting regulatory deadlines. Automated email notifications and alerts inform you when chargeback cases are above a particular dollar amount, reach certain points in the aging process or when additional information is required. Create files and assign cases based on a variety of attributes – from reason codes and card types – to the age of cases or transaction amounts. Prioritize cases based on various factors such as the potential to be defended and the amount of the chargeback. Assign work queues based on staff’s knowledge or experience of the chargeback dispute process. Create your own response templates to improve efficiencies and shorten the response process.

Comprehensive reporting for efficient chargeback dispute management

Our chargeback management software offers a broad selection of reports to provide full visibility and help effectively manage your chargeback dispute case activities. Reconciliation reports can range from a single listing to a specific filtered report by date, location, card type, case ID, and many other criteria. You can drill down further into a specific chargeback case for a detailed look at the history, including actions taken and results achieved. Online case management enables you to export report data to other enterprise systems, or for offline analysis and distribution.

Simplify chargeback management with a single portal

Access your chargeback and retrieval activity from anywhere. Gain the tools you need to manage dispute cases throughout their lifecycle.

  • Define custom work queues and activity views based on your business needs
  • Create your own response templates that yield the best results for your business
  • Upload supporting case documentation, such as receipts, in a variety of formats
  • Export data to use in other enterprise systems

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7/365.

This contact form is for US customers only. If you are looking for one of our other locations, please visit to find your country or region.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

By providing us with an email address you are expressly consenting to receiving email communications – including but not limited to marketing material/advertising, promotions, sales campaigns, and questioner/research surveys. By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications – including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system – from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. We accept relay calls. Your privacy is important to us. By clicking “submit” you agree to our terms and conditions.


Available Mon. – Fri.
9:00 AM - 7:00 PM EST

Customer Support

Available 24/7