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Control costs

Available with specific payment devices, our service fees program can enable your organization to better control costs associated with accepting card payments. Elavon offers a program to help you efficiently and effectively implement and collect service fees.


Advantage of service fees

Service fees can be leveraged on all payments, not just credit cards. The fee can be implemented in card present and card-not-present environments. Charged as a separate transaction apart from the original charge, service fees can be a flat fee or a percentage of the transaction – depending on the payment method. Unlike our other programs, there are no set caps or rules around the service fee amount. However, the fee must be reasonable as compared to the cost of processing the transaction. That gives you flexibility to leverage a fee that matches your organization’s cost model.


Benefits

Whether it’s paying for their bill online or being able to walk in and talk to somebody in person, your citizens want options which you can provide with service fees.

  • Expand payment choices including mobile, online, phone, mail and in-person
  • Accept payments and fees through your existing bill pay solution, whether custom developed software or provided by a third party
  • Choose the security of a hosted payment page fortified by tokenization that helps you reduce PCI DSS scope for validating compliance
  • Option to have the fee fixed or as a percentage based on amount charged

 

Guidelines

Our payments platform provides instant business analytics to easily track performance.

  • While no signage is required, the service fee must be clearly disclosed as a fee charged by the government authority to the cardholder and the disclosure must occur prior to completion of the transaction and allow the cardholder the opportunity to cancel
  • The fee must also be reflected on any receipts
  • The fee can only be applied after all other discounts or rebates have been applied to the transaction
  • It cannot be applied in conjunction with any other fee program
  • Visa is the only card brand that requires registration, or intent to apply service fees, prior to program implementation

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll give you a call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7/365.

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If you would like to speak to someone now, please call 1-866-671-1583 to be connected with a payments professional. 

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